SERVICE LEVEL AND AGREEMENT
Service Level Agreement
Data Processing Addendum
emilyEMR will use commercially reasonable efforts to make our web-based clinic management platform (the “Platform”) operational and available at least 99% of the time during any calendar month, subject to the exclusions set forth below (the “Service Commitment”).
If emilyEMR fails to meet this Service Commitment for any calendar month, and such failure impacts a Subscriber (i.e., the failure occurred during a time when the Subscriber or its users would normally be accessing the Platform and not during off-hours), the Subscriber will be entitled to a 25% credit on its next month’s invoice. To report a failure and receive a service credit, please contact us within 30 days after the end of the month in which the failure occurred. Credits will not be issued after such period. Issuance of service credits is the sole and exclusive remedy for any failure by emilyEMR to meet the Service Commitment.
The Service Commitment does not include or apply to the following:
Updated: September 18, 2021. This Service Level Agreement may be updated from time to time.